POLICIES – Rudy's Window Cleaning

COMPANY POLICIES

RUDY'S WINDOW CLEANING Policies And Disclaimers

Crystal Clear Windows, Every Time

Rudy’s Window Cleaning stands behind it’s work. IF for any reason you are not fully satisfied, we will return and make you satisfied! Crystal Clear Windows is what we promise and we will deliver.

Please contact us within 24 hours in case you are not satisfied or notice damage caused by us.
(See Damage and Workmanship Guarantee Policy)

WEATHER POLICY

Due to coastal California weather, we play most rain days by ear.

If the weather is predicting an 80-100 % chance of rain, our office will call you the day before to discuss rescheduling options.
If the weather is showing less than 80% or scattered showers, we sometimes wait until the morning of to see what happens.
If it is raining, we will call you to reschedule exterior cleaning services. We do try to complete as much interior cleaning as possible when the weather impacts full-service capability.

For window cleaning, we often have homeowners concerned with a deadline of selling their home but needing windows cleaned before pictures and showings.

Our standard answer is that a clean window that is rained on looks better than a dirty window that is rained on. Rain in the forecast does not affect our ability to wash roofs, houses, or exterior stone.

SERVICE MINIMUM POLICY

Rudy’s Window Cleaning has a minimum job requirement of $100.00 for all services. Travel time is factored into the bidding process before we start a cleaning project.

ESTIMATE POLICY

Quotes given are valid for 10-days. Prices are subject to change if the service(s) are in a different condition than what was seen during the estimate.

PRICING & Cancellation POLICY

Rudy’s Window Cleaning keeps its pricing competitive and as quoted.

However, there are some circumstances that change the price based on variables when we conduct a property inspection before beginning our service.
Examples are but not limited to

Window cleaning (paint overspray, water spots, etc.); unique windows (French pane style, skylight access, etc.)
Gutter cleaning (how full they are, clogged downspouts, or damaged channels)
Power Washing (if there is excessive mold, stains, or damaged surfaces)
Window screens have been installed improperly, are old and brittle or can not easily be removed due to damage or age.

Some pricing is adjusted on an as-needed basis to reflect our current rates. Regardless, we will reach out to communicate with you before proceeding.

CANCELLATION POLICY

In the event you need to reschedule or cancel a service, we require at least a 48-hour notice prior to your scheduled date.

All services $199.00 and below will incur a $30 cancellation fee.
All Services $200.00 and above will incur a minimum $50 fee (or 10% fee calculated off the total scheduled services – whichever is greater).

We hope you understand this policy is in the best interest of ALL our customers who depend on a job well done.

Please call or text to discuss the nature of the cancellation/rescheduling request in the time period specified.

DAMAGE AND WORKMANSHIP GUARANTEE POLICY

Rudy’s Window Cleaning will do a visual inspection and note any damage, scratches, etc. before the work begins. A contract will be shared and signed by both parties – due to our General Liability Insurance requirements.

Any damage must be identified and Rudy’s Window Cleaning must be notified within 24-hours of a completed service if there are any presumed damages, discontent with the cleaning, or any other instance that would require a return visit.

Timeliness is crucial as many other service providers like pest control, lawn maintenance, etc. visit homes and often work in the same areas. If we are not allowed to visit and evaluate the situation, there will be no reduction in cost or other means used to satisfy the customer.

It is understood that customers have agreed upon an amount (during the Quote Process), and it is unacceptable to “name the price” they are willing to pay unless mutually agreed upon with written documentation.

We will always return to fix any human error.
Should this ever arise, we use these instances as teachable moments to prevent the same occurrence in the future.
Allowing us to visit helps us continually improve and hopefully leaves you with the cleaning experience you expected by a company that honors their word and will do anything within their power to deliver on expectations.

We Offer a Satisfaction Guarantee on our work • We take pride in making you happy!

WINDOW CLEANING DISCLAIMERS

Window glass is manufactured quickly and often has defects. It is common to find fingerprints and scratches between the glass. It is also common that most people do not notice these defects until a window has been thoroughly detailed. After a detailing, if you recognize these issues, contact your builder to find out if you have a warranty.

Any issues will be identified and pointed out to you.
A common example of defects occur with double paned windows. Double-pane windows, while efficient, can experience several problems, primarily due to seal failure. This leads to condensation, fogging, and reduced energy efficiency. Other issues include cracked glass panes and trapped moisture.

Rudy's Window Cleaning is not responsible for these pre-existing conditions:

The adhesive on alarm sensors wears down over time. We are as careful as possible but simply lifting a window will make them loose or fall off in some instances. Rudy’s Window Cleaning is not responsible for alarm sensor replacement or reinstallation.
Calcium removal (hard water spots) is not included in routine cleaning and is quoted separately as window remediation. This often looks like white irregularly shaped spots – like fish scales – and window remediation requires additional time and materials. Calcium deposits are typically caused by pool sweeps or sprinklers and will not come clean with a regular cleaning.
Rudy’s Window Cleaning is not responsible for screens that are damaged, severely weathered, or are brittle with age and may break during removal.
- Screens in poor condition must be removed by the owner prior to service in order to clean the window. If you are concerned with the condition of your screens, we kindly ask you to remove them prior to Rudy’s Window Cleaning arrival for on-site service. If a screen appears to be damaged or brittle, we will not remove it or clean it – notification will be sent to you.
Rudy’s Window Cleaning is not responsible for windows that are not secured properly. We must be able to open the window, clean the glass, and complete the cleaning with the frame and glass being securely in place.
- If there is a problem, we would refer you to the manufacturer and or installer, as they typically have a warranty.
Tempered glass will not be remediated where needed unless a waiver of liability is signed in advance.
Interior tracks: This requires lifting the window to clean the track that it sits in. The tiny crevices in the corners are not guaranteed to be spotless; sometimes what is visible is a hairline crack in paint or caulking.
Security screens connected to alarms should be disconnected by the customer.
- These are often delicate, sensitive, and may require a visit by the alarm company to ensure they are functioning properly after being disconnected from the security system.
Skylights are quoted for exterior cleaning only. We do not suggest cleaning the inside other than cobweb removal in the area.
Fogged windows and broken seals are not caused by cleaning a window. The amount of water or pressure used by our cleaners is no more than what could be experienced by heavy rain. Windows will not leak unless they have broken seals, cracks, or if the frames have separated.
Customer should remove valuables and family heirlooms from the vicinity of the window, to ensure no possible damage occurs.
Windows that are blocked by heavy furniture must be accessible for window detailing services to be completed.
- Any objects that obstruct access for window detailing services must be moved prior to our arrival. If these obstructions are not removed prior to our arrival, the quoted cost will be deducted from the invoice.
When exterior-only services are scheduled, interior dirt becomes more noticeable. The easiest way to determine if interior glass needs detailing is to make an” “x” with your finger on the glass. If you can see the “x”, we recommend detailing.
Sticker removal is an additional charge unless specified in the estimate.
Commercial cleanings require windows to be accessible and free of clutter. We do not remove signs OR window display items.

The BOTTOM LINE is that Rudy’s Window Cleaning wants to do the very best to make you happy and you continue to request our services!

GUTTER CLEANING DISCLAIMERS

Rudy’s Window Cleaning is not responsible for loose or damaged gutters.
We do not repair gutters; we only clean the valleys and flush the downspouts.
During the flushing portion of gutter cleaning, we may discover that downspouts are clogged.
- If so, we will discuss with you the additional cost to clear them before proceeding.
- In most cases it is impossible for an estimator to see this or know the severity, as clogs are discovered during flushing.
Rudy’s Window Cleaning does not unclog French drains. We recommend a plumber for this service.

POWER AND SOFT WASHING DISCLAIMERS

There is not a 100% guarantee that all stains will be removed. The time, material, and previous products used are all factors in the success.
If a pool exists, they are typically close to the drains that are used during window detailing services. This means that while we do our best to move all debris to the drain, it is inevitable that debris may enter the pool.
- This may require a pool cleaning that is not covered by Rudy’s Window Cleaning.
We use environmentally safe products for deep cleaning and detailing with power washing.
- These are non-damaging products and eco-friendly chemicals that are tested to be safe on all surfaces.
- These non-toxic, biodegradable, non-corrosive, non-flammable, non-combustible, non-fuming products leave a pleasant residual scent.
Outdoor lights must be unplugged or taken down prior to our arrival.
Rudy’s Window Cleaning is not responsible for broken seals, bad caulking, or cracks that may cause windows, doors, or any other leaks into the interior of your home.
- If you are aware of any leaks, please fix them prior to scheduling soft washing or bring these to our attention during the bidding process or prior to beginning the service.
- If you will not be home, please leave towels down in front of doors or windows that leak.
Rudy’s Window Cleaning is not responsible for tripped breakers or GFCI outlets. Most homes have two located in garages. Although rare, these can become tripped during cleaning.

SOLAR PANEL CLEANING Disclaimers

During the cleaning process, chemicals will come into contact with the solar panels installed on the roof.
- These chemicals are not known to cause issues / damage to solar panels and Titan cannot be held liable after safely and reasonably cleaning within recommended guidelines.
During the sealing process (*extra fee), chemicals will come into contact with the solar panels installed on the roof.
- These chemicals are not known to cause issues / damage to solar panels and Titan cannot be held liable after safely and reasonably sealing within recommended guidelines.